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Terms and conditons

Updated on the 9th of May 2020

General information
This website is operated by A for Afro. Throughout the site, the terms “we”, “us” and “our” refer to A for Afro. A for Afro offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

 

Order
Aforaro.com is open 24 hours a day, so you can always shop with us. To shop you must be 18 years of age and have a valid credit card.

If you are not 18 yet, you can get permission and the legal right to make the purchase from a guardian. Once you have ordered an item, you will receive a confirmation on your order. At this point, a purchase agreement has been made and the amount reserved on your bank account until the order has been shipped. When the order has left our warehouse, the money will be withdrawn from your bank account. 

 

Payment
Aforafro.com receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. All amounts are calculated in Danish kroner (DKK) and VAT is included.

Aforafro.com uses Shopify's service and encryption methods to ensure, that all your card information is secure. This means that unauthorized persons cannot read your card number or other information during transactions.

The payment will be reserved on your bank account when the order is placed and will be withdrawn from your account when your order is shipped - usually within a couple of days. 

 

Delivery
Aforafro.com strive for orders to ship within 1-3 days. If the goods are not in stock, we will contact you as soon as possible, so that we can agree on delivery. Aforafro.com uses Dansk Avisomdeling A/S (DAO) for delivery, who delivers directly to your doorstep or to a nearby Parcel shop.

Timely delivery requires DAO to comply with its delivery time of 2-4 days.

If delays occur at DAO, this will delay the desired delivery date. Aforafro.com cannot be held responsible for delays at DAO. In case of very late or decidedly delayed deliveries, Aforafro.com will of course send a new delivery free of charge.

Delivery to Bornholm, the Faroe Islands, Greenland, certain small islands and abroad may have a longer delivery time.

You can choose from the following domestic delivery methods:

DAOhome package mail with distribution: DKK 45 

DAO Package Shop: DKK 45

Delivery abroad varies depending on country. Prices range from DKK 65 and up.

 

Warranty and complaints
A for Afro grants a 2-year warranty under the Danish Purchasing Act, it covers manufacturing and material defects found within normal use of the product. The complaint must be made within two months after finding the error. The right of complaint does not cover defects, damage or wear, directly or indirectly caused by improper use, poor maintenance, violence or unauthorized interference. Complaints about defects and defects, which should be discovered in the usual examination of the item, must be notified to Aforafro.com within a reasonable time.

If you find errors or omissions in your order, please contact us as soon as possible either by email or telephone. In this case, we will guide you in terms of repair, replacement or refund.

Returns in case of errors, defects or missing delivery, please contact: aforafro.com c/o Ethnic House, Frederiks all 58, 8000 Aarhus and via e-mail: team@aforafro.com. Returns should also be sent to the mentioned address. Please note that we do not receive parcels sent by COD. Returns can also be made by refusing to receive the item.

 

Cancellation and returns
There is a 14-day return policy on your goods, from the day they are received. If you choose to cancel(return) a purchase, simply return the unused item in its original packaging. Your item might be sealed with a sticker which must remain unbroken if you wish to return the item. If the seal is broken, we consider the item to be used. In this case you will only receive a part or none of the purchase amount, depending on the remaining value of the item.

Once the item has been returned, all or part of the purchase amount will be refunded to your account within a few days. You will need to pay for all return costs.

 

Exchange items
If you wish to exchange to another item, you must make a new purchase and return the first item as your invoice will not otherwise match your purchase.

 

Customer information
In order to shop at Aforafro.com you must at least state:
Name, address, e-mail, mobile number - so DAO can send you a message regarding the delivery of your purchase - or we can contact you with questions. 

 

Contact
A for Afro ApS - CVR. 41067306
c/o Vanessa Wagner
Tordenskjoldsgade 27, 8200 Aarhus N

Questions about the Terms of Service should be sent to us at team@aforafro.com